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Terms and Conditions That Protect Your Account

When you open an account with subur89, you agree to the terms that keep your wallet secure, your withdrawals verified, and your gameplay fair.

Account security verified on signupWithdrawal requests processed within hoursDispute resolution through direct support
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subur89 Terms and Conditions That Protect Your Account
GET HELP NOW

Reach Our Terms Support Team

Live Chat Open your account and tap Support in the lobby. Chat with our team on desktop or mobile during business hours; we respond to terms questions, account access issues and verification status within minutes.
Email Support Send us a message at [email protected] with your account details and the terms clause you need clarification on. We aim to respond to all emails within 24 hours on business days.
In-Account Messages Log into subur89, go to your Account menu and select Messages. You'll see notifications about any terms-related updates, account holds or verification requests sent directly to your inbox.
SECURITY AND DATA

How We Handle Your Information

Account Verification

When you open an account or request a withdrawal, we collect your legal name, date of birth and phone number. This data is encrypted and stored on secure servers; we do not share it with third parties without your consent.

Payment Data Protection

Your DANA, OVO, GoPay or QRIS details are tokenized—we store a reference code, not your actual wallet credentials. Payment processing is handled by certified payment partners; we never hold your payment information directly.

Cookies and Tracking

We use cookies to keep you logged in, remember your game preferences and detect suspicious login attempts. You can clear cookies in your browser settings; logging out will end your session and remove session-specific data.

Data Retention

We keep account records, transaction history and verification documents for seven years to comply with local financial regulations. After account closure, we retain only what law requires; personal details are deleted after the retention period ends.

Your Data Rights

You can request a copy of your account data, ask us to correct errors or request account deletion by emailing [email protected] with your account username and a reason. We respond within 14 days.

Dispute and Changes

If you believe our terms have been applied unfairly, contact support with details of your dispute. We review all complaints and may update terms to reflect operational changes; notifications appear in your account inbox.

Terms and Conditions FAQ

If you violate terms—like using someone else's payment method, claiming false winnings or accessing the account from a blocked region—we may suspend your account and hold your funds pending investigation. We'll notify you of the breach through your registered email and offer a chance to respond before account closure.

You can update your phone number, email and password anytime from your Account menu. Legal name and date of birth cannot be changed without verification; contact support with a government ID photo if you need to correct them during signup.

Withdrawals usually arrive within one to two hours after verification. If funds don't appear in your DANA, OVO, GoPay or QRIS wallet, check your account transaction history first—it will show 'Sent' if our end completed it. Contact support with your withdrawal ID and payment method; we investigate and reprocess if there's an error on our side.

No. Account terms apply equally on the subur89 app, mobile browser and desktop site. Your account, deposits, withdrawals and game play are synchronized across all devices; log in on any device and see the same wallet balance and game history.

Yes. You can close your account anytime through Account Settings > Close Account. Funds must be withdrawn first. To reopen, simply sign up again with the same email or a new one; previous account history will not be visible unless you contact support to retrieve it.

Account access depends on local law. You must be of legal age in your jurisdiction, own or have permission to use your payment method, and be located in a supported region. We verify age and location during signup; if you're in an unsupported area, account creation will be blocked.

All game outcomes are final once the round closes; they're determined by certified random number generators. If you believe there's an error—missing winnings, wrong payout amount, or technical glitch—email [email protected] with your account username, the game name, round ID and a description. We review logs and respond within 48 hours.

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