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How We Keep Your Account and Payments Safe

When you open an account at subur89, your personal data and payment details are protected by encryption and clear privacy rules.

Encrypted account loginPayment data protectionData access on requestWithdrawal verification

Explore the Lobby Read FAQ

What Information We Collect and Why

subur89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, and date of birth when you register. During deposit and withdrawal cycles, we record transaction amounts, payment method (DANA, OVO, GoPay, QRIS or bank transfer), timestamps and verification codes. We also log your device type, IP address and gameplay

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activity so we can detect fraud, enforce account limits, and improve the lobby experience. Your information stays in our systems unless you request deletion or where local law permits us to retain records for regulatory compliance. We do not sell your data to third parties; we
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share it only with payment processors and support staff bound by confidentiality agreements. Access to your data depends on local law and your account status.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request your information, or need to update your account details, reach out to our privacy and support team.

Email Support Send privacy requests or data inquiries to our compliance team. Responses usually arrive within 24 hours on business days. Include your account email and a clear description of what you need.

Live Chat Open live chat from the Account menu on the lobby. Our support team handles privacy questions and account updates in real time during peak hours, 09:00 to 23:00 Indonesia time.

Account Settings Go to Settings > Privacy in your account dashboard to review stored data, update contact details, or download a copy of your account history and transaction records.

DATA SECURITY

How We Protect and Store Your Data

Your account is encrypted end-to-end from login through deposit and withdrawal. We use industry-standard protocols to secure payment information when you deposit via DANA, OVO, GoPay, QRIS or bank transfer.

Encryption Standard

All data transmission from your device to our servers uses TLS 1.2 or higher. Payment data is encrypted at rest and during transfer. Passwords are hashed and never stored in plain text.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through verified payment gateways with their own encryption. We never store full payment credentials; we only keep transaction IDs and amounts for reconciliation.

Data Retention

Account data is retained for the duration of your membership. After closure, records are archived for 24 months to comply with fraud detection and audit requirements, then securely deleted.

Cookie Policy

We use session cookies for account login and analytics cookies to track lobby usage and game selection. Essential cookies cannot be disabled; you can opt out of marketing cookies in your browser preferences or Account settings.

Account Access Control

Two-factor authentication is optional but recommended. Enable it in Account > Security to add a second verification step when you log in from a new device.

Data Subject Rights

You can request a copy of your data, ask us to correct errors, or request deletion where local law permits. Submit requests via support email and we'll respond within 30 days or explain why retention is required.

Privacy Policy Questions Answered

Read answers to the questions we hear most often about data privacy, account security, payment safety and how to manage your personal information at subur89.

Your personal data remains in our system for 24 months for regulatory compliance and fraud detection. After that period, it is permanently deleted unless local law requires longer retention. You can request early deletion, but we may retain transaction records where required by law.

Yes. Payment information is encrypted during transmission and verified by the payment provider's secure gateway. We never store your full payment credentials, only transaction IDs and amounts for your withdrawal history.

Yes. Go to Account > Settings > Privacy and select 'Download My Data'. You'll receive a file containing your profile, transaction history, login activity and any communications with support. This usually takes 2–5 business days.

Only authorised subur89 staff can access your data for support, fraud prevention or regulatory compliance. Payment processors (DANA, OVO, GoPay, QRIS) see only what is necessary to process your transaction. We never share contact details with third parties for marketing.

Review your login history in Account > Security. If you see unfamiliar locations or devices, contact support immediately. We can reset your password, review withdrawal attempts, and help you secure your account in real time.

Yes, where local law permits. Submit a deletion request via support email with your account email and reason. We'll respond within 30 days. Some data may be retained for fraud detection and regulatory compliance where deletion is not legally permitted.

We use session cookies for login and analytics cookies to improve lobby performance. Marketing cookies are optional. Manage all cookies in your browser settings or in Account > Settings > Cookie Preferences. Disabling essential cookies will log you out of your account.

How We Keep Your Account and Payments Safe

Contact Us About Your Privacy

How We Protect and Store Your Data

Encryption Standard

Payment Security

Data Retention

Cookie Policy

Account Access Control

Data Subject Rights

Privacy Policy Questions Answered

01 What happens to my data if I close my account?

02 Are my DANA, OVO, GoPay and QRIS deposits encrypted?

03 Can I download all my personal data from subur89?

04 Who has access to my account information?

05 How do I know if my account has been compromised?

06 Can I request that subur89 deletes my personal data?

07 What is subur89's cookie policy and how do I control it?

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